Returns & Cancellations
We will replace any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we exchange it for another bottle of the same variety. If the original shipment was damaged or flawed you will receive a replacement, including shipping and handling charges. Please email email@example.com for return instructions.
A $25 restocking fee will be applied to all cancelled orders.